Help Center

Find answers, guides, and support for your business needs

"Everything you need to navigate, trade, and grow on AfriCom B2B Market."

Help Categories

Sellers & Suppliers

  • Account setup
  • Product listing
  • Verification
Learn More →

Buyers & Orders

  • Placing orders
  • Payment process
  • Returns & disputes
Learn More →

Logistics & Delivery

  • Becoming a partner
  • Delivery management
  • Coverage & pricing
Learn More →

Payments & Wallet

  • Wallet usage
  • Transactions
  • Refunds
Learn More →

Account & Settings

  • Profile management
  • Security & access
  • Notifications
Learn More →

Frequently Asked Questions

How do I register as a seller on AfriCom B2B Market? +
Sign up, complete your business profile, upload verification documents, and submit for approval. Once verified, you can start listing products.
What is required to become a verified supplier? +
You need a valid business registration, tax details, and supporting documents. Our team reviews and approves verified suppliers for trust and credibility.
How do I list a product for sale? +
Go to your dashboard, click "Add Product," fill in product details including pricing tiers, MOQ, and submit for approval.
What is MOQ and why is it important? +
MOQ (Minimum Order Quantity) is the smallest quantity a supplier is willing to sell. It helps ensure cost efficiency in bulk trade.
How do buyers place orders? +
Buyers can browse products, request quotes, or place bulk orders directly through the platform.
Can I negotiate prices with suppliers? +
Yes. Buyers can use the "Request Quote" feature to negotiate pricing and delivery terms with suppliers.
What payment methods are supported? +
Payments may include bank transfer, mobile money, and other supported gateways. More options will be added based on region.
How does delivery work on AfriCom? +
Delivery is handled by logistics partners. Options include local delivery, pickup, or regional shipping depending on the supplier.
What happens if there is a dispute? +
You can raise a dispute through your dashboard. Our support team will review and mediate between both parties.
How do I become a logistics partner? +
Register under "Logistics Partner," submit your company details, coverage areas, and get approved to start receiving delivery requests.
How do I track my orders? +
Orders can be tracked in your dashboard under "My Orders" with status updates.
Is my business information secure? +
Yes. AfriCom uses secure systems to protect your data and transactions.

Still Need Help?

Our team is here to support you.